Terms & Conditions

By accessing or using the site, you unconditionally accept these terms and conditions. Your use of the Chouchic website is subject to the terms and conditions detailed below. By accessing this website, you hereby acknowledge that you have read and accepted all of our terms and conditions.

    • We grant you limited access to the website for the purpose of setting up your own account. In order to access certain services, you may be required to provide information about yourself (such as identification or contact details) as part of the registration process for the service, or as part of your continued use of the service. You agree that any registration information you give will always be accurate, correct and up to date. Any modification of and/or addition to such information should be immediately notified to us through the website. Moreover, you should make sure that all the information related to that account, such as the username and the password, remain confidential. You shall not disclose this information to any third party. Any failure to abide by this provision will leave us with no other alternative but to disable your account without any prior notice.

      Chouchic does not warrant that the site, any information, content, materials, products, or services included on or otherwise made available to you through the site, our servers or e-mail sent from Chouchic, are free of viruses or other harmful components or are otherwise fit for any particular purpose. We cannot guarantee that the service we offer will be uninterrupted due to the nature of the internet service and connection. From time to time, we may suspend or partially or fully restrict access to the website for maintenance and updating purposes.

    • You must not use the website in any way that causes or is likely to cause the website or its access to be interrupted, damaged, or impaired in any way.
      You must not reproduce, duplicate, copy, sell, resell or exploit, for any commercial purpose without our express written consent, any portions of the website.
      You must not intentionally introduce viruses or other technologically harmful materials into the website. Moreover, you shall not try to gain unauthorized access to the website, the server, or any computer the website is linked to. Any of these actions are deemed to constitute criminal offences which shall give us the right to take the necessary measures and waive the confidentiality as to your identity and information.

    • The site is available to members who are 18 years and older, who have properly registered and who have not been suspended or removed by Chouchic for any reason. Membership is available to users who have completed the email submission required by the site's registration form in order to create an account. Individuals may also become members by receiving an invitation from existing members (email submission is still required in this instance.) As a member, you agree to provide true, accurate, current, and complete information about yourself as prompted by the site's registration form. Membership is void where prohibited by law. Chouchic reserves the right to revoke or prohibit your membership for any reason at any time, without prior notice, including, but not limited to, your violation of any of these terms and conditions. You acknowledge and agree that if Chouchic disables access to your account, you may be prevented from accessing the services, your account details, or any files or other content which is contained in your account.
      As part of your account, you are required to provide us with your account credentials that consist of your email address and a password of your choice in order to access the website. You are solely responsible and liable for any and all use of your account credentials and all activities that occur under or in connection with your account credentials you are solely responsible for maintaining the confidentiality of your account credentials; you shall not share or transfer your account credentials to anyone. You agree to immediately notify us in writing concerning any unauthorized use of your account credentials or any other breach of security in relation thereto. You agree to be responsible and liable for any act or omission of any users that access the site under your account credentials, that if undertaken by you, would be deemed a breach of these terms and conditions. You must not use your account credentials in a misleading or unlawful manner, including without limitation in a manner int ended to trade on the name of others. You must not use the site if it will violate any applicable law or regulation or any obligation (including contractual obligations) that you may have to a third party.

    • When an order is made online, an order confirmation email will be issued by Chouchic and respectively will be sent to your email confirming that you have submitted your account credentials. This signifies that the order has been accepted. A dispatch email will follow indicating that the order has been dispatched. We reserve the right to refuse an order. Non acceptance of an order may be as a result of one of the following:

      - Our inability to obtain the authorization of payment
      - If the address, where the order should be delivered to, is not clear or detailed
      - The product ordered was out of stock due to technical or defective reasons
      - The identification of an error within the product information, including price and promotion
      - You not meeting the eligibility to order as set out in these terms and conditions.
      - If more than 5 units from the same item have been ordered by the same member.

      Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.

    • Payment online will be made by Visa and MasterCard credit through Net Commerce. Net Commerce payment is a secure payment getaway verified by Visa and MasterCard Secure Code. In all cases, delivery will not occur until we are satisfied that the payment has been made. If a customer resides in GCC, we accept cash on delivery payment.

    • Chouchic offers a standard delivery charge of:

      - $10 for orders to Lebanon & all GCC countries
      - $15-$20 for all international orders depending on the country specified
      Goods will be delivered within 7-10 business days for all regular deliveries from the date of the dispatch confirmation email notice unless we specify otherwise.
      We offer a rushed delivery in 2-3 business days to Lebanon & all GCC countries for a charge of $15. Please note that delays may occur during public holidays.
      All goods are specially packed by Chouchic who respectively are responsible for deciding the method of delivery either by post, courier, or otherwise.

    • Return: You will have a right to return an item purchased on the website within 14 days from the date of delivery. For more details on how to return an item, please visit our Returns page on the website.

      Damage: You must notify us promptly within 48 hours of the receipt of any goods if they appear to be damaged in transit. In those circumstances, Chouchic will pay postage for returning the goods. We will not have any responsibility for any damage incurred on the goods after delivery.

      You must take reasonable care of all goods in your possession and return them to us unused, unworn, unwashed, and undamaged. They must be returned in their original packaging and in original condition, including: hangers, hangtags on garments, shoe boxes, dust bags, cases, and gift boxes It is the member's responsibility to ensure that the goods are returned at their cost to the given address. Cancellation: Cancellation can only take place within 12 hours after the order has been placed on the website. Cancellation must be confirmed in writing by Chouchic to take effect.

      We will refund the purchase price to you within 2 weeks after the goods have been received and checked. Keep in mind that Chouchic offers two methods of returns. You may either convert the amount paid on your returned item into chic credits, or, you may opt to receive your money back instead.

      We will not accept any responsibility for any wear and tear, accidental damage, or failure on your behalf, or any third party, to adhere to any written recommendation provided in relation to the goods.

    • Any gift message service or service enabling users to invite their friends to become members of the website offered is for your personal and non-commercial use only. We do not pre-screen any messages posted onto the website, although we reserve the right to monitor messages from time to time. You are fully responsible for any material which you send to any person via the gift or invitation messaging service on the website. You guarantee that any messages posted on the website to be sent to a third party by us on your behalf will not contain any obscene, vulgar, rude, racist, threatening, or defamatory language which may cause any distress to any person or be unlawful. Chouchic accepts no liability for any gift or invitation messages which do not comply with this condition. We reserve the right to remove the service at any time and to refuse to send or display messages entirely at our own discretion without prior notice or liability to you.

      You may not invite a person to become a Chouchic member if:
      - The person is not known to you personally; unless you are inviting via a personal and non-commercial blog, social networking page, etc. 
      - You are operating in the interest of your own business.
      - Your reasons for making the invitation include directly or indirectly profiting financially from the invitation through a method alternative to earning chic credits.

    • Chic Friend Credit: There are two ways to get chic credits added to your account. Firstly, you can receive chic credits totaling the amount of any returned purchases. Secondly, a chic credit of $15 will be added to your account when you invite a friend to join Chouchic and, as a result, that friend purchases an item on the website.

      - The reward will be added to your account 15 days after the friend you invited makes his/her first purchase.
      - If the friend returns the purchase in full, you won't be entitled to that chic credit.
      - Chic credits expire 12 months after the date of issuance unless otherwise specified.
      - There are no restrictions on the number of chic friend credits you can accumulate and use during purchase. Note that you simultaneously benefit from any promotions in effect at the time of purchase alongside your chic credits.

      Promotions: We may offer discount vouchers to all/selective members. Amount and expiration date of the voucher is specified by Chouchic. You can see any vouchers or offers pertaining to your account by clicking on the "Chic Credits" tab.

      - You must redeem the promotion before the expiry date or it becomes void. Chouchic will not reinstate promotions which have expired.
      - A promotion can be combined with a chic credits and can be used in the same purchase.
      - Promotions and chic credits can only be held and redeemed by Chouchic member originally provided with the promotion and chic credits and neither can be transferred to any other party.
      - Promotions and chic credits cannot be used in relation to a purchase after the order has been placed.
      - If you want to return the item you purchased using valid promotions and/or chic friend credits, Chouchic is not obliged to reissue a new promotion or new chic friend credits to replace the one used. In this case, you will only be refunded for the amount you actually paid after the chic credit discount.  
      - Promotions cannot be used for more than one order unless otherwise notified to you upon issue.
      - Promotions and chic credits have no cash redemption value and you shall not be entitled to any payment from Chouchic with respect to cash redemption concerning active or inactive promotions or chic credits. 
      - Any type of promotion or chic credit may be terminated or have its terms and conditions amended by Chouchic at any time.

    • When you use the website or send emails to Chouchic, you are communicating with Chouchic electronically. You consent to receive communications electronically from Chouchic. Chouchic will communicate with you by email or by posting notices on the website. You agree that, notwithstanding anything to the contrary, all agreements, notices, disclosures, and other communications that are provided to you or by you electronically satisfy any legal requirement that such communications be in writing, and you expressly agree on this form of communication.

    • The information on the site is believed to be complete and reliable; however, the information may contain errors or inaccuracies. We will make reasonable efforts to correct errors as it is feasible.

      We reserve the right to:
      - Change or cancel any stated offer or sale.                                     
      - Correct any errors, inaccuracies, or omissions.                                     
      - Make changes to prices, content, promotion offers, product descriptions or other information.                                                                          

      Chouchic is not obliged to issue any notice of such changes (including after an order has been submitted, acknowledged, shipped, or received, except as prohibited by law). Changes will not affect members whose payment is complete.

      Chouchic takes every care to ensure that the information on this website is accurate and complete. Some of the information may be supplied to us by third parties and therefore we are unable to check its accuracy or completeness. All sizes shown are those originally specified by the manufacturer/supplier of the items and shown on the items; we do not warrant that that goods related to clothing will fit you. We try to ensure that the product color and shape is as accurate as possible, but the colors and shapes shown may vary depending upon the setting of your computer monitor. We cannot guarantee that the color and/or shape shown will accurately reflect the color and/or shape upon delivery. If a product or service offered and sold by us is not as described, your sole remedy is to return it subject to the terms set forth herein.

    • The website may contain links to other websites. You acknowledge that we have no control over such links and that we are not responsible for the accuracy, content, legality, or any other aspect of any linked website. Chouchic does not share the opinions or views shared by that third party (or its website, products, and services).

    • By using the site, you agree to indemnify, defend, and hold harmless Chouchic and all its team from and against any and all liabilities including:

      - All conditions, warranties and other terms which might otherwise be implied by applicable law
      - Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including: loss of income, revenue, profit, contracts, anticipated savings, data, business, or goodwill.

    • The Chouchic trademark (and its respective logos) is a registered trademark and the property of DARSAR SAL. Other trademarks or logos used on the website may be trademarks of other third party owners. All such trademarks and logos are protected by intellectual property laws and you are not permitted to use any of these trademarks or logos without our prior written consent or the consent of such third party which may own the trademark and/or logo.

      All content available on or applicable to the website (including but not limited to the trademarks, logos, collection, arrangement, assembly, presentation of pages, logos, text, images, feeds, graphics, videos, icons, software, headers and database) is the property of Chouchic and/or its affiliates, subsidiaries, or licensors, as the case may be, and are protected by intellectual property laws including without limitation by copyrights, trademarks, service marks, or other related laws. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, reproducing, selling, licensing, creating derivative works, or using any content for commercial or any public purposes.

      Your use of the site is an access right and you shall not obtain any ownership or other interest in any of the Chouchic services or the website by way of these terms and conditions or otherwise. All content included on the website and those delivered to members and visitors as part of the Chouchic service is the property of Chouchic or its licensors, suppliers, partners and/or sponsors as the case may be, and are protected by international copyright laws; hence all content supplied to you through the website shall not be reproduced or used, in total or in part, without express written permission from Chouchic. You agree not to decompile, reverse, engineer, or disassemble any software or other products or processes accessible through the website, not to insert any code or product or manipulate the content of the website in any way that affects experience of any user, and not to use any data mining, data gathering, or extraction method. Chouchic reserves the right to terminate your membership if Chouchic, in its sole and absolute discretion, believes that you are in violation of these provisions.

      We are not liable for any infringement of copyrights, trademarks, trade dress, or other proprietary or intellectual property rights arising out of content posted on or transmitted through the website, or items advertised on the website.

    • Chouchic will have the right to cancel the order if you:
      -Provide any incorrect personal information
      - Fail to make any payment when due
      - Commit any breach of these Terms

      Chouchic will also have the right to cancel the order and reclaim possession of the items if you cancel any payment or become insolvent.

    • We will not have any liability to you if we are prevented from performing any of our obligations due to any circumstances beyond our reasonable control including, but not limited to, fire, flood, act of God, riots, terrorism, war, strikes, and restrictions of any government or difficulty in obtaining materials and/or labor issues. In any of these circumstances, we reserve the right to delay or cancel an order.

    • We reserve the right to assign any of our rights or obligations mentioned in these terms and conditions to a third party on the basis that the existing terms and conditions will become the responsibility of that third party. However, you will not be able to assign any of your rights or obligations without first attaining our prior written consent.

  • Waiver
    • If we fail, at any time to pursue the strict performance of any of your obligations or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

      You agree that, if Chouchic does not exercise or enforce any legal right or remedy which is contained in the terms (or which Chouchic has the benefit of under any applicable law), this will not be taken to be a formal waiver of Chouchic's rights and that those rights or remedies will still be available to Chouchic.

      A waiver by us of any default shall not constitute a waiver of any subsequent defaults.
      No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

    • We reserve the right, in our sole discretion, to update or revise these terms and conditions at any time, and any said revised terms and conditions will apply to your use of the site from the date of publication of any said revised version. Your continued use of the site following the publication of any such revised terms and conditions constitutes your irrevocable acceptance thereof. If any of these terms is deemed invalid, void, or for any reason unenforceable, that term will be deemed severable and will not affect the validity and enforceability of any remaining terms. Please check this page regularly to ensure you are familiar with the current version of these terms and conditions.

    • Any dispute that arises in connection with the interpretation, application and implementation of these terms shall be exclusively governed by Chapter fourteen of the Lebanese Consumer Protection Law number 659 dated February 4, 2005. Based on the foregoing, any claim which amount is less than three million Lebanese Pounds (LBP) (actually USD 2000) or their equivalent in any other currency, shall be settled though a mediation procedure. As regards the claims which amount is more than three million Lebanese Pounds (LBP) or their equivalent in any other currency or whenever the mediation does not reach a total agreement between the parties in dispute even though the value of the dispute is less than the above said amount, such dispute shall then be submitted to the Dispute Settlement Committee as mentioned in articles 97 to 103 of the Consumer Protection Law.

      Pursuant to the provisions of article 103 of the Consumer Protection Law, should a convicted person refuse to execute the final judgment pronounced against him within a period of ten days following notification of the judgment, he/she/it shall incur, by law, a mandatory fine amounting to 3% of each unsettled amount.

    • The terms and conditions are governed by the Lebanese law.
      You agree to submit to the exclusive jurisdiction of the courts located within Beirut-Lebanon.

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